Privacy Policy

Privacy Policy

At Cuddo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit cuddo.in or make a purchase from us.

Information We Collect

When you visit or place an order on our website, we may collect certain information including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • Order history

  • Device and browser information

  • IP address and website usage data

We collect this information to process orders, provide customer support, improve our website, enhance your shopping experience, and maintain the security of our services.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Provide shipping and delivery updates

  • Respond to customer support requests

  • Improve our products, services, and website experience

  • Prevent fraudulent transactions

  • Send important order-related communications

  • Personalize your shopping experience

  • Run advertising and remarketing campaigns through platforms such as Meta (Facebook & Instagram)

Meta Pixel & Advertising

Our website may use Meta Pixel and similar tracking technologies to better understand visitor behavior, measure advertising performance, and display relevant advertisements across Meta platforms.

These technologies may collect information about your interactions with our website and advertisements.

Customer Accounts

You may choose to create an account on our website to:

  • Track orders

  • Save delivery information

  • View order history

  • Enjoy a faster checkout experience

You are responsible for maintaining the confidentiality of your account credentials.

Sharing Your Information

We only share your information with trusted third-party service providers when necessary to operate our business, including:

  • Payment gateways

  • Shipping and courier partners

  • Order tracking and notification providers

  • Website hosting and infrastructure providers

  • Logistics partners operating through Shiprocket

We do not sell, rent, or trade your personal information to third parties.

Payments

All payments are processed securely through trusted third-party payment providers.

Cuddo does not store complete debit card, credit card, UPI, or banking information on its servers.

Shipping & Communication

By placing an order, you agree to receive order-related communications including:

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Customer support messages

These communications may be sent through Email, SMS, WhatsApp, or courier partners.

Data Security

We implement reasonable security measures and follow industry best practices to protect your personal information against unauthorized access, misuse, disclosure, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Support advertising and remarketing campaigns

You can disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

Our website may contain links to or integrate with third-party websites and services.

We are not responsible for the privacy practices or content of these third-party services.

Children's Privacy

Cuddo offers products intended for children; however, our website is intended for use by parents, guardians, and adults making purchases on behalf of children.

We do not knowingly collect personal information directly from children.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

We may retain certain information where required for legal, fraud prevention, tax, security, or operational purposes.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon being published on this page.

Contact Us

Cuddo

Website: cuddo.in

Email: cuddokids@gmail.com