Return & Refund Policy
At Cuddo, we're committed to making your shopping experience as smooth and worry-free as possible. Please read our Return & Refund Policy carefully before placing your order.
How to Request a Return
Step 1 — Complete our Return / Replacement Request Form within 3 days of receiving your order.
Step 2 — Our Customer Support team will review your request within 2–3 business days.
If additional information is required, we'll contact you via email.
1. When Returns Are Not Accepted
If your product arrives in the correct condition, is undamaged, and matches your order, we do not offer returns or refunds.
Returns are also not accepted for:
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Change of mind
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Accidental purchases
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Design or color preference
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Minor color variations caused by screen settings or lighting
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Products that have been used, damaged after delivery, or are not in their original condition
2. Eligible Return Reasons
You may request a return or replacement within 3 days of delivery only if:
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You received the wrong item.
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The product has a manufacturing defect.
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The product arrived damaged during transit.
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Essential parts or accessories are missing.
All requests are subject to review and approval by our Quality Assurance team.
3. Return Timeframe
The 3-day return period begins from the date your order is marked as delivered by our courier partner.
Orders cannot be cancelled once they have been packed or dispatched.
4. Return Pickup & Refund Process
If your request is approved:
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Reverse pickup will be arranged where service is available.
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Pickup is typically scheduled within 2–3 working days.
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Return transit usually takes 7–10 business days.
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Once received and inspected, your refund will be processed to the original payment method within 2–5 business days.
For Cash on Delivery orders, refunds may be issued via bank transfer or another mutually agreed method.
You'll receive an email once your refund has been initiated.
5. Important Return Conditions
Returned products must be:
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Unused and in their original condition.
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Packed in the original packaging.
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Returned with all accessories, manuals, inserts, and labels (if applicable).
Failure to meet these conditions may result in the return request being declined.
6. Product Images & Colors
Product images are provided for illustrative purposes.
Actual colors may vary slightly due to photography, lighting conditions, manufacturing batches, and individual screen settings.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Cuddo
Website: cuddo.in
Email: cuddokids@gmail.com
Whatsapp: +916350541962